Legal

Refund and Cancellation Policy

Last updated: 6 October 2026

This policy explains how billing, cancellation and refunds work for Turrigan subscriptions bought online at turrigan.com. In short: you can cancel at any time, your subscription then runs to the end of the billing cycle you have already paid for, and you are not charged again.

1. What this policy covers

This policy applies to the Starter and Growth plans listed on our pricing page and paid for through our online checkout. It forms part of the terms on which you buy a subscription.

Enterprise plans, pilots, and any other engagement covered by a signed agreement are governed by that agreement. Where a signed agreement and this policy say different things, the signed agreement prevails.

2. Billing

• Billed monthly, in advance. Your first payment is taken when you subscribe and starts your first billing cycle. Each cycle is one month.
• Automatic renewal. Your subscription renews at the start of each new cycle, and the payment method you authorised at checkout is charged the then-current price of your plan, until you cancel.
• Currency and taxes. You choose at checkout whether to pay in US dollars or in Indian rupees, and your subscription is billed in that currency for as long as it runs. The price shown at checkout is the amount you are charged: we do not add GST or any other tax to it. Refunds are made in the currency you paid in. Your bank or card issuer may apply its own currency-conversion or cross-border fees, which we do not control and cannot refund.
• Payment processing. Payments are processed by Razorpay. We do not see or store your card or bank details.

3. Cancelling your subscription

You can cancel at any time and you do not need to give a reason. To cancel, email support@turrigan.com from the email address on the subscription, and tell us the company name or the subscription reference from your receipt. We will confirm the cancellation by email.

• When it takes effect. A cancellation takes effect at the end of the billing cycle you have already paid for. Until that date your subscription and your access continue as normal.
• No further charges. Once your cancellation is confirmed, the subscription does not renew and you are not charged for any later cycle.
• Timing. To stop the next renewal, your request needs to reach us before the renewal date. We act on cancellation requests within two business days, and we treat a request as made on the day we receive it. If a renewal is charged after we received your request, we refund that charge in full.
• No partial refunds. We do not give refunds or credits for the unused part of a billing cycle, or for a cycle in which the service was not used.
• Before any payment. If you started a subscription but no payment has been taken, it is cancelled immediately and nothing is owed.

4. Refunds

Subscription fees are charged in advance and, except as set out below, are non-refundable. We will refund a payment in these cases:

• Duplicate or incorrect charges. You were charged more than once for the same cycle, charged the wrong amount, or charged because of an error on our side.
• A charge after cancellation. You were charged for a renewal after we received your cancellation request.
• Service not provided. We were unable to give you access to the service within 7 days of your first payment, for a reason that was not caused by you.
• We end the service. We withdraw the service or close your subscription without cause. In that case we refund the unused part of the cycle you paid for, pro rata.
• Where the law requires it. Nothing in this policy limits a right to a refund that applies to you under law and cannot be excluded.

How to ask for a refund

Email support@turrigan.com within 30 days of the charge. Include the email address on the subscription, the date and amount of the charge, and the payment or subscription reference from your receipt. We reply within two business days.

How refunds are paid

Approved refunds are sent to the original payment method through Razorpay. We start the refund within 5 business days of approving it. It then usually takes 5 to 7 business days to appear in your account, depending on your bank or card issuer. We cannot refund to a different card or account, or in cash.

5. Failed payments

If a renewal payment fails, the payment is retried over the following days and you are notified by email. Your subscription stays active while this happens. If the payment still cannot be taken, the subscription is halted and access may be suspended until payment is made. We may cancel a halted subscription that is not brought up to date, and you are not charged for the period in which it was halted.

6. Changing plan

To move between Starter and Growth, or to Enterprise, email support@turrigan.com. A change of plan takes effect from your next billing cycle unless we agree otherwise with you in writing. We do not refund the difference when you move to a lower-priced plan part-way through a cycle.

7. Price changes

If we change the price of your plan, we tell you by email at least 30 days before the change applies to you. The new price applies from your next billing cycle after that notice period. If you do not accept the new price, you can cancel before it takes effect, under section 3.

8. Suspension and termination by us

We may suspend or end a subscription for a material breach of the terms that apply to it, for unlawful use, or for non-payment. Where we end a subscription for one of those reasons, fees already paid are not refunded.

9. Your data when a subscription ends

Your subscription and your access continue until the end of the paid cycle, so you have that time to export your decision evidence. If you need a handover of your data or its deletion, ask us before the cycle ends and we will arrange it with you.

10. Payment disputes

If you think a charge is wrong, please contact us first. Most problems are resolved faster that way than through a dispute raised with your bank. If a chargeback is raised, we may suspend the subscription while it is investigated.

11. Delivery

Turrigan is a software service delivered over the internet. Nothing is shipped. Access is provided electronically to the email address given at checkout, normally within one business day of your first payment.

12. Changes to this policy

We may update this policy. The version that applies to a billing cycle is the one in force when that cycle began. If a change affects you materially, we tell you by email before it applies.

13. Governing law

This policy is governed by the laws of India, and the courts of Thane, Maharashtra have exclusive jurisdiction, subject to any mandatory rights you have under the law that applies to you.

14. Contact

For billing, cancellation and refund questions, contact support@turrigan.com. Turrigan is operated by 8plus2 Omnitech OPC Private Limited, Dombivali, Thane, Maharashtra, India.